TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kore Wine Company, LLC, dba LAVINEA’s relationship with you in the context of this website.

The term “LAVINEA” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from LAVINEA. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from LAVINEA are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard and American Express.

Minimum Purchase

No minimum purchase is required.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If LAVINEA is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by LAVINEA.

Shipping Costs

Federal Express and UPS are LAVINEA’s carriers of choice. Standard and Express shipping is provided by either UPS or Federal Express.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. LAVINEA is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

PRIVACY POLICY / GDPR

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site. At lavinea.com, accessible from https://lavinea.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by lavinea.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Sharing of personal information – we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

2. Newsletter Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list.

3. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our email list, simply send us an email.

4. Protecting your information.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

PRIVACY POLICY / GDPR

We are a Data Controller of your information. Lavinea Wines legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Lavinea Wines needs to perform a contract with you
• You have given Lavinea Wines permission to do so
• Processing your personal information is in Lavinea Wines legitimate interests
• Lavinea Wines needs to comply with the law

Lavinea Wines will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator and the Privacy Policy Generator.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Log Files
lavinea.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, lavinea.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

RETURNS & CANCELLATIONS

We may replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We may ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send us an email to arrange for the return of corked or flawed product.

Once the wine is received we can refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.

ACCESSIBILITY

LAVINEA is committed to making this website accessible to visitors with disabilities and is currently working to increase its accessibility and usability by making sure our website fully complies with ADA standards. Thank you for your patience during this process. We have invested a significant amount of resources to help ensure that this website, lavinea.com, is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

We strive to maintain compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 on our website. These recommendations outline how to make website content accessible to a wider range of people with disabilities. Please be aware that WCAG Guidelines are evolving, and our efforts to comply with these guidelines are ongoing.

Should you experience any difficulty in accessing this website, including learning more about our wines, placing an order or visiting, please email us. All constructive feedback regarding the accessibility or usability of this website is welcome and will be carefully considered. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Lavinea.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Lavinea.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu
The Lavinea.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer
Lavinea.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Lavinea.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

We are Here for You
If you are experiencing difficulty with any content on Lavinea.com or require assistance with any part of our site, please contact us at greatwines@lavinea.com and we will be happy to assist.